Privacy Policy

Last updated: April 10, 2026

PocketSupply (“we”, “us”, “our”) operates this website and online store. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact us, or otherwise use our services.

PocketSupply is the data controller for the personal information described in this Privacy Policy. Under UK GDPR, privacy information should identify the controller and explain how people can contact them.

If you do not agree with this Privacy Policy, please do not use our website or services.

1. Who We Are

PocketSupply
Unit 5, Bentalls Business Park
Bentalls
Basildon, Essex
SS14 3BN
United Kingdom

Email: support@pocketsupply.co.uk

2. The Personal Information We Collect

We may collect and process the following personal information:

• Identity and contact details, such as your name, billing address, shipping address, email address and phone number
• Order and transaction information, such as the products you buy, returns, refunds, payment status and order history
• Account information, if you create an account, such as your login details and saved preferences
• Personalisation details, such as the engraving or custom text you submit for an order
• Communications, such as emails or messages you send to us
• Technical and usage data, such as your IP address, browser type, device information, pages viewed, and how you use our site
• Marketing data, such as whether you open marketing emails or interact with ads, where permitted by law

3. How We Collect Your Information

We collect personal information:

• Directly from you, when you place an order, contact us, sign up for marketing, create an account, or submit engraving details
• Automatically, through cookies and similar technologies when you browse our website
• From service providers, such as Shopify, payment processors, delivery partners and analytics providers
• From third parties, where relevant, such as fraud prevention, advertising, or payment services

4. How We Use Your Personal Information

We use your personal information to:

• Process and fulfil orders
• Take payment and issue refunds
• Arrange shipping and delivery
• Provide customer support
• Manage returns and faulty item claims
• Create and manage customer accounts
• Provide personalised products, including engraved items
• Improve our website, products and customer experience
• Detect and prevent fraud or misuse
• Send service messages, such as order confirmations and delivery updates
• Send marketing communications where you have consented or where we are otherwise permitted to do so by law
• Comply with legal and regulatory obligations

5. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for using your personal information. The ICO says organisations should decide and explain their lawful bases in their privacy notice.

We rely on the following lawful bases:

• Contract, where we need your information to process and deliver your order, manage payments, or provide customer support
• Legitimate interests, where we use your information to improve our services, prevent fraud, keep records, and run our business in a secure and sensible way
• Legal obligation, where we need to keep records or disclose information to comply with tax, accounting, consumer or other legal requirements
• Consent, where required, for example for certain marketing or non-essential cookies. Where we rely on consent, you can withdraw it at any time. The ICO says privacy notices should explain this.

6. Personalised Orders

If you order a personalised or engraved product, we will use the text or other details you provide to make and fulfil that order.

You are responsible for making sure the details you submit are accurate. We do not accept responsibility for customer input errors, such as spelling mistakes, unless the error was introduced by us.

7. Who We Share Your Information With

We may share your personal information with trusted third parties where necessary to operate our business, including:

• Shopify, which hosts and powers our online store
• Payment processors, to handle payments securely
• Delivery and fulfilment providers, to deliver your order
• IT and website service providers, including hosting, security, and support services
• Analytics and marketing providers, where used and permitted
• Professional advisers, such as accountants, insurers, or legal advisers where necessary
• Authorities or regulators, where required by law

Shopify processes personal data to provide and improve merchant stores and related services, and Shopify provides merchant privacy tools and customer privacy settings for compliance workflows.

If you want to know more about how Shopify handles personal information, you can review Shopify’s consumer privacy information and privacy portal. Shopify’s current consumer privacy policy confirms that it processes personal data when people interact with merchants using Shopify services.

8. International Transfers

Some of our service providers may process personal information outside the UK.

Where personal information is transferred outside the UK or EEA, we will take steps to ensure appropriate safeguards are in place, such as approved contractual protections. The Shopify and ICO materials both note that international processing can occur and that recognised transfer mechanisms are used where required.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Understand how visitors use our site
• Improve performance
• Support marketing and advertising, where permitted

Shopify provides privacy and cookie management settings for merchants, including customer privacy settings and cookie banner options.

You can usually control cookies through your browser settings. If your site uses a cookie banner, visitors should be able to manage their preferences there.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to:

• Fulfil orders and provide support
• Keep tax, accounting and legal records
• Resolve disputes
• Prevent fraud
• Enforce our terms

The ICO says privacy information should include retention periods, or at least explain how retention is determined.

In practice, this means we may keep order and transaction records for as long as needed to meet legal, tax and accounting requirements.

11. Security

We take reasonable steps to protect your personal information, but no system is completely secure.

Please do not send sensitive information to us through unsecured channels.

12. Your Rights

If you are in the UK or EEA, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests in certain circumstances
• Withdraw consent where we rely on consent
• Request transfer of certain information to you or another provider, where applicable

The ICO says privacy notices should explain people’s information rights, including the right to withdraw consent where consent is used.

To exercise any of these rights, contact us at support@pocketsupply.co.uk.

13. Marketing Communications

If you sign up for marketing, we may send you promotional emails.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.

Even if you opt out of marketing, we may still send non-promotional messages relating to your orders, account, or customer support.

14. Third-Party Links

Our website may contain links to other websites or services. We are not responsible for their privacy practices. You should review their privacy policies separately.

15. Children

Our website and products are not intended for children.

We do not knowingly collect personal information from children.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first at support@pocketsupply.co.uk.

You also have the right to complain to the UK Information Commissioner’s Office (ICO). The ICO is the UK’s data protection regulator and provides complaint routes and guidance for individuals.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Any updates will be posted on this page and the “Last updated” date will be revised.

18. Contact Us

If you have any questions about this Privacy Policy, or if you want to exercise your rights, contact:

PocketSupply
Unit 5, Bentalls Business Park
Bentalls
Basildon, Essex
SS14 3BN
United Kingdom

Email: support@pocketsupply.co.uk