Terms of service

Terms of Service – PocketSupply

Overview

These Terms of Service govern your use of the PocketSupply website and any purchases made through it.

Throughout these Terms, “we”, “us” and “our” refer to PocketSupply.

By accessing our website or placing an order, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use our services.

1. Use of Our Website

You must be at least 18 years old or have permission from a parent or guardian to use this site.

You agree that all information you provide is accurate, complete and up to date. You are responsible for maintaining the security of your account and any activity under it.

2. Products

We aim to display products as accurately as possible. However:

  • Colours and finishes may vary slightly depending on your screen
  • Engraved products may have minor variations due to the manufacturing process

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities per order

3. Orders

Placing an order is an offer to purchase.

We reserve the right to accept or reject any order. An order is only confirmed once payment has been received and processed.

Once an order is placed, we may not be able to cancel or amend it, particularly for personalised items.

All purchases are subject to our Returns Policy [LINK].

4. Personalised Products

By submitting engraving or customisation details, you confirm:

  • The information provided is correct
  • You have the right to use any text, names, or designs submitted

We are not responsible for errors submitted by the customer (including spelling or formatting).

Personalised items are non-refundable unless faulty.

5. Pricing and Payment

All prices are listed in GBP (£) and may change at any time.

Prices exclude shipping unless stated otherwise.

You agree to provide accurate payment and billing details and confirm you are authorised to use the payment method.

6. Shipping and Delivery

Delivery times are estimates, not guarantees.

We are not responsible for delays caused by:

  • Couriers
  • Customs
  • Events outside our control

Risk of loss passes to you once the order is handed to the delivery carrier.

7. Intellectual Property

All content on this website, including:

  • Branding
  • Logos
  • Product designs
  • Images and text

is owned by PocketSupply and protected by intellectual property laws.

You may not copy, reproduce, or use any content without written permission.

8. Third-Party Services

Our store is powered by Shopify.

Any purchases made are directly with PocketSupply. Shopify is not responsible for any transactions, products, or issues arising from your order.

We may also link to third-party websites. We are not responsible for their content or services.

9. Feedback

If you submit reviews, feedback, or suggestions, you grant us the right to use them for marketing or business purposes without compensation.

10. Errors and Accuracy

We may occasionally make errors in:

  • Pricing
  • Product descriptions
  • Availability

We reserve the right to correct these and cancel orders if necessary.

11. Prohibited Use

You may not use our website:

  • For unlawful purposes
  • To harm or disrupt the site
  • To infringe on intellectual property
  • To attempt fraud or misuse

We may suspend or terminate access if these Terms are violated.

12. Limitation of Liability

To the fullest extent permitted by law, PocketSupply is not liable for:

  • Indirect or consequential losses
  • Loss of profits, data, or business
  • Delays or service interruptions

Nothing in these Terms limits your statutory rights under UK consumer law.

13. Indemnity

You agree to indemnify and hold PocketSupply harmless from any claims arising from your misuse of the website or breach of these Terms.

14. Termination

We may suspend or terminate access to our services at any time without notice if these Terms are breached.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms at any time. Continued use of the website means you accept any changes.

17. Contact Information

For any questions regarding these Terms:

PocketSupply
Unit 5, Bentalls Business Park
Bentalls
Basildon, Essex
SS14 3BN
United Kingdom

Email: support@pocketsupply.co.uk

Company Registration Number: [INSERT]
VAT Number: [INSERT]
Phone: [INSERT]